Dwatch Privacy Policy
Update Date: October 01, 2022
Effective Date: October 01, 2022
Dwatch is a product provided by Shenzhen Alading Technology Development Co., Ltd. (hereinafter referred to as "us") for you to use in sports health records, display and health services related to mobile intelligent wearable devices.We attach great importance to your privacy. This privacy policy is a statement and commitment made for the privacy of Dwatch, which is an important part of the Dwatch Privacy Policy. In case of any inconsistency between the special agreements of the Watch and the Privacy Policy of the Watch, this Privacy Policy shall prevail; If there is no agreement in this privacy policy, the Dwatch Privacy Policy shall prevail.This Privacy Policy has been developed with your needs in mind, and it is important that you fully understand our personal information collection and use practices, while ensuring that you ultimately have control over the personal information you provide to us. This Privacy Policy sets out how we collect, use, disclose, process and store the information you provide to us when you use our Dwatch application (hereinafter referred to as "us"). "Personal information" in this Privacy Policy refers to data that can identify a specific individual through the information itself or through association with other information. We will use this information strictly in accordance with this Privacy Policy. In the end, we want to bring the best experience to our users. If you have any questions about the personal information processing practices described in this Privacy Policy, please contact us through the contact details provided at the end of this article so that we can address your specific needs. We are happy to receive your feedback.
1.1 Circumstances where you must authorize us to collect and use personal information
We will follow the principles of legitimacy, legality, transparency and necessity, and for the following purposes described in this Privacy Policy, collect and use the information you actively provide during the use of our products/services or generated from the use of our products/services Personal information. If we want to use your personal information for other purposes not specified in this Privacy Policy, or use your personal information collected for other purposes based on a specific purpose, we will inform you in a reasonable manner, and use before asking for your consent again. Before you provide us with any sensitive personal information, you have carefully considered and hereby confirm that such provision is appropriate, and you hereby agree that your sensitive personal information may be processed in accordance with the purposes and methods described in this policy.
1.1.1 Binding of smart wearable devices
In order to support the binding of your smart wearable device and the application, we may collect your Dwatch account information, the identification information of the smart wearable device, and the identification information of the mobile device (IMEI number encrypted by hash algorithm, imsi, Mac address, meid, Android ID, device hardware serial number, SIM card identification), mobile phone model, system version number, Bluetooth information of smart wearable devices, wearable device model. You need to log in to this application through your Dwatch account. During the process of registering your Dwatch account, your email, mobile phone number and other personal information may be collected. Please read the "Dwatch Account Privacy Policy" carefully before using the Dwatch account login function. At the same time, in order to associate your Dwatch account with your actions on this application, we will collect your Dwatch account ID.
1.1.2 Record and display sports health information
During your use of our smart wearable devices, we may collect and record information related to your exercise activities, including your steps, exercise distance, exercise time, heart rate, blood pressure, heart rate, blood oxygen saturation and other information. In addition to this, we may collect personal information about you, including your nickname, gender, birthday, height, and weight. This information will be used to calculate and display your heart rate, steps, calories burned, etc. on your smart wearable devices and app pages, so that you can better understand your exercise status. Your personal information will also be used to provide you with exercise advice. This information will be displayed on the smart wearable devices and apps page, and you can check it at any time. If you do not provide your personal information (such as your gender, height, age, weight, etc.), we will use the default values to calculate and display your heart rate, steps, calories burned during exercise, etc., and we will also use the default values to provide you with exercise advice services.
In order to ensure the device connection experience and data synchronization stability, when you connect a wearable device, after the phone is turned off and restarted, in order to ensure the connection status between the wearable device and the application, the application needs to connect to the device through self-starting. If you turn off the app's auto-start, after you shut down the phone and restart it, if you don't open the app again, you will not be able to use related functions such as message notifications. In addition, when you use a wearable device to initiate outdoor sports, you need to connect the wearable device and the application to obtain the positioning information of the application and ensure the availability of data synchronization under the outdoor function.
1.2 You can choose whether to authorize us to collect and use your personal information
In order to provide you with more convenient and better products and/or services and strive to improve your experience, we may collect and use your personal information in the following additional services provided to you. If you do not provide this information, it will not affect your use of basic services such as the recording and display of sports health information on our platform, but you may not be able to obtain the user experience that these additional services bring to you. These additional services include:
1.2.1 Additional services based on camera permissions:
If you want to use your phone to measure your heart rate, after you turn on the camera permission, we will use the collection flash to collect your heart rate and show it to you. Rest assured, we only use flash for heart rate detection, no photos or videos. You can scan the QR code to bind the smart wearable device by enabling the camera permission of the app.
1.2.2 Additional services based on permissions to read and write external storage space (Android version):
If you want to use the picture in your phone or save the picture to your phone, after you turn on read and write external space permissions ,we will read the picture in your phone when you set the avatar picture.
1.2.3 Additional services based on Bluetooth permissions
If you want to connect the device through Bluetooth, you need to obtain relevant permissions such as Bluetooth enable, and upload the device data through the Bluetooth protocol and display it in the mobile phone.
1.2.4 Health data and control equipment on the device side
The health data on the device side is uploaded and displayed on the APP through Bluetooth binding connection or account binding; and some operations on the device side are controlled in the APP.
You can turn off the above permissions at any time to stop using related functions. For more information on this, please refer to the "Your Rights" section below. After you close the relevant permissions, you may not be able to continue to use the additional business functions based on permissions, but it will not affect your use of other services of this product.
1.3 You are fully aware that in the following situations, we do not need your consent to collect and use personal information
1) Related to the personal information controller's performance of the obligations stipulated by laws and regulations;
2) Directly related to national security and national defense security;
3) Directly related to public safety, public health, and major public interests;
4) Directly related to criminal investigation, prosecution, trial and execution of judgments;
5) In order to protect the life and property of the personal information subject or other individuals, it is difficult to obtain the authorization and consent of the individual;
6) The personal information involved is disclosed to the public by the subject of the personal information;
7) Necessary for entering into and performing a contract at the request of the personal data subject;
8) Collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;
9) Necessary to maintain the safe and stable operation of the products or services provided, such as discovering and disposing of faults in the products or services;
10) The personal information controller is a news unit, and it is necessary for it to carry out legitimate news reports;
11) When the personal information controller is an academic research institution, it is necessary to carry out statistical or academic research in the public interest, and when it provides the results of academic research or description, the personal information contained in the results is de-identified.
1.4 Circumstances in which we obtain your personal information from third parties
We may obtain your personal information from third parties where permitted by law. For example, you authorize a third-party account to log in to use our services or authorize the import of your information on the third-party platform, such as account, nickname, etc.
1.5 Non-personal information
We may also collect other information that cannot identify a specific individual (that is, information that is not personal information), such as your frequency of use, how long you use it, etc. The purpose of collecting this information is to improve the services we provide to you. The type and amount of information collected depends on how you use our products and/or services. We aggregate this information to help us provide our customers with more useful information about which parts of our products and services are of greatest interest to our customers. Aggregated data is considered non-personal information for the purposes of this Privacy Policy. If we use non-personal information in combination with personal information, such information will be considered personal information for the duration of the combination.
2. Sharing your information with third-party service providers
Some of the services in this business are provided by third-party service providers, for which we need to provide some of your personal information to the third-party service providers. If we share your personal information with these third parties, we will take measures such as encryption to ensure the security of your information. For companies and organizations with which we share personal information, we will conduct a reasonable review of their data security environment, and sign strict data processing agreements with them, requiring third parties to take adequate protection measures for your information and strictly abide by relevant laws and regulations and regulatory requirements.
3. Retention Policy
We retain personal information for as long as is necessary for the purposes for which the information was collected as described in this Privacy Policy, or as required by applicable laws. After completing the purpose of collection, or after we confirm your application for deletion or cancellation, or after we terminate the operation of the corresponding product or service, we will stop retaining it and delete or anonymize it. If it is for public interest, scientific, historical research or statistical purposes, we will continue to retain the relevant data in accordance with applicable law, even if further data processing is not related to the original purpose of collection. Your information will be stored in the People's Republic of China.
4. Your rights
4.1 Control settings
We acknowledge that everyone's privacy concerns vary. Therefore, we have provided some examples of the various ways Dwatch offers you to choose from to limit the collection, use, disclosure or processing of your personal information and to control your privacy settings:
1)Through 【Device】-【Add Device】/【Unbind Device】, you can bind/unbind smart wearable devices;
2)Through 【My】-【Settings】-【Notification Settings】, you can turn on or off the notification permission;
3)Through 【Device】-【Automatic Heart Rate Detection】,【Automatically Detect Blood Oxygen】-【Automatically Detect Blood Pressure】,【Automatically Detect Body Temperature】, you can turn on or off the automatic monitoring function of the device;
4)Go to the mobile phone -【Settings】-【App Management】, find this application, enter 【Permission Management】, you can turn on or off the relevant permissions (different mobile phone entrances will be different);
4.2 Your rights to your personal information
According to the laws and regulations of your applicable country or region, you have the right to request access, correction, and deletion of any personal information we hold about you (hereinafter referred to as the request).
For more detailed information related to the personal information in your Dwatch account, you can modify it in the【Personal Information】interface. For other information, please contact us through customer service, Tel:【400-8823-881】.
Most laws require that personal information subjects make requests to comply with specific requirements, and this Privacy Policy requires your request to meet the following circumstances:
1)Through our dedicated request channels, and for the protection of your information, your request should be in writing (unless local law expressly recognizes an oral request);
2)Provide sufficient information to allow us to verify your identity to ensure that the requester is the subject of the requested information or a legally authorized person;
3)Once we have sufficient information to confirm that we can process your request, we will respond to your request within the time required by applicable data protection laws. in particular:
Based on your requirements and applicable laws, we can provide a free record of your personal information that we have collected and processed. If you make other requests for related information, we may based on relevant applicable laws and in combination with actual Administrative costs charge you a reasonable fee.
If you believe that any information we hold about you is incorrect or incomplete, you may request that personal information be corrected or perfected for the purpose of use.
Depending on your applicable laws and regulations, you may have the right to request that we delete your personal data. We will evaluate your deletion request, and if the corresponding regulations are met, we will take corresponding steps including technical means to deal with it. When you or we assist you to delete the relevant information, we may not be able to delete the corresponding information from the backup system immediately because of applicable laws and security technology, we will store your personal information securely and isolate it from any further processing, Until the backup can be cleared or anonymous.
We have the right to refuse to process insubstantial/entangled repetitive requests, requests that compromise the privacy rights of others, extremely unrealistic requests, requests for disproportionate technical work, and requests that do not need to be given under local law, information that has been made public, confidential information given under the conditions. We may also refuse requests to delete data or access data in certain aspects that we believe may prevent us from using the data lawfully for the aforementioned anti-fraud and security purposes.
4.3 Cancellation of account
If you want to log out of your Dwatch account, you can click 【Settings】-【Account Security]】-【Delete Account】 to log out of your Dwatch account. After canceling your account, we will stop providing you with products or services, and delete your personal information according to your requirements, unless otherwise stipulated by laws and regulations, please operate with caution. In order to protect the legitimate rights and interests of you or others, we will judge whether or not to support your cancellation request based on your use of Dwatch's products and services.
Note: After you cancel your account, we will retain your relevant information in accordance with the "Internet Security Law of the People's Republic of China" and other laws and regulations; after the statutory retention period is exceeded, we will delete or anonymize your personal information.
5. Protection of Minor Information
We attach great importance to the protection of minors' personal information. If you are a minor over the age of 14 but under the age of 18, before using Dwatch products and related services, you should read and agree to this agreement under the supervision and guidance of your parents or other guardians. Dwatch does not provide services to minors under the age of 14. If you are the parent or other guardian of a minor under the age of 14, and you believe that the minor has provided us with personal information, you can contact us in the following ways: Customer Service Tel: 【400-8823-881】, to ensure that such personal information is deleted immediately and to cancel the minor's subscription to any applicable Dwatch service.
6. Third Party Websites and Services
Our Privacy Policy does not apply to products or services offered by third parties. Depending on the Dwatch products or services you use, it may include third-party products or services, some of which will be provided in the form of links to third-party websites, and some will be accessed in the form of SDKs, APIs, etc. Your information may also be collected when you use these products or services. Therefore, we strongly recommend that you take the time to read the privacy policy of that third party, just as you would read ours. We are not responsible for how third parties use the personal information they collect from you and cannot control their use. Our Privacy Policy does not apply to other websites linked through our Services.
7. How to update this policy
We regularly review the Privacy Policy based on changes to our business and services, and therefore, we may update this Privacy Policy from time to time. If we make material changes to this Privacy Policy, we will notify you via an in-app pop-up prompt so you can learn about the information we collect and how we use it. Such privacy policy changes will apply from the date the notice was updated. We encourage you to regularly review the in-app privacy policy for the latest information on our privacy practices. We will ask for your consent again when we collect more personal information from you or when we use or disclose your personal information for a new purpose.
8. Contact us
If you have any comments or questions about this Privacy Policy, or you have any questions about our collection, use or disclosure of your personal information, you can contact us by the following means: Tel:【400-8823-881】
Contact us and mention the "Privacy Policy" and we will generally respond within fifteen working days. We have a professional team to solve your problems in response to your request for rights related to personal information, inquiries, etc. If your question itself involves a more substantial matter, we may ask you for more information. If you are not satisfied with the responses you have received, you can refer your complaint to the relevant supervisory authority in your jurisdiction. If you consult us, we will provide information on the relevant complaint avenues that may be applicable based on your actual situation.